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About Us
We accept Credit and Debit Card payments and in most circumstances you can also pay Credit / Debit Card on Delivery (Chip & Pin) or Cash on Delivery. Please note that for online or phone payments the Card that the goods have been paid with must be present at Delivery as PIN number will be verified (Chip and Pin). Goods must be delivered to registered card address unless paying on delivery.

Please do not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings as necessary.

This web site is owned and operated by Discount Central Heating Supplies Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

1. General Conditions
1.1 - These conditions shall come into force upon our acceptance of your order.

2. Prices and Special Offers
2.1 - Prices and Special Offers are subject to change without prior notice. Although price changes are inevitable, all our prices remain fixed once we accept your order.

3. Identification of Products and Parts
3.1 - It is the duty of you the Customer to order the correct part or product and we emphasise that you choose your items correctly and carefully.. Discount Central Heating shall deliver the part, parts or products ordered and accepts no responsibility for inaccurate advice supplied by or to you by another party in the identification of the part or product required. Any wrong parts ordered may be returned under the Consumer Protection ( Distance Selling ) Regulations 2000. The cost of the return of the products will usually be passed on to you.
3.2 - Photographic images on our website are solely for aesthetic purposes and should not be used in the identification of part. If not sure, please do not order by picture alone.

4. Website Accuracy
4.1 - Our website design team work extremely hard to make sure our website is as accurate as possible and in order to achieve this our website is updated on most days. However we cannot guarantee the accuracy of information supplied, especially such things as Manufacturers specifications etc which may change without prior notice. We endeavour to check specifications and prices periodically to update our website accordingly.
4.2 - Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice. Photographic images on our website are solely for aesthetic purposes and should not be used in the identification of part. If not sure, please do not order by picture alone.
4.3 - In the unlikely event of there being a pricing error, we are sorry but we will not be bound to honour the mistaken price.

5. Collections and Deliveries
5.1 - Any Collection or Delivery times quoted are estimated only and we can not be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems.
5.2 - We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received and checked your goods.
5.3 - Any arrangements made for deliveries or collections by third party couriers are solely the responsiblity of the customer. Proof of despatch passes the responsibility to the customer.
5.4 - We aim to deliver all orders within 2-5 working days if the goods are in stock. If the goods you order are Out of Stock we will contact you to inform you of a delivery date.
5.5 - ALL goods must be checked for any OBVIOUS transport damage and reported to us by email or by submitting a form from our website within 24 hours. Any damages not reported within 24 hours CANNOT be claimed for.

6. Cancellation
6.1 - Subject to receiving written notice by E-mail, Fax or Post, Customers have a 7 working day cancellation period commencing from the day after delivery of your Goods. All goods must be returned within 21 days of Delivery, undamaged, in original packaging and in a perfect re-saleable condition. Should you wish us to collect the goods, we reserve the right to charge the cost of the collection.
6.2 - Any orders classified as 'Special Orders' cannot be cancelled once ordered.

7. Refunds and Returns Policy
7.1 - Any refunds will only be authorised after the goods have been returned within the set period and all goods have been checked and are complete, totally unopened, and in a perfect re-saleable condition. Notification of intent to return goods must be received by email within 14 days of delivery. You then have another 14 days to return the goods. Should you wish us to collect the goods then a collection charge will be issued. Goods returned Unopened in fully resaleable condition will receive a full refund less any collection costs incurred.
7.2 - Due to the nature of the goods we sell, any goods opened cannot be refunded.
7.3 - Orders classed as 'Special Orders' ie they have to be ordered in for you will not be refunded as unfortunately we are not able to send them back to Manufacturer.
7.4 - Over ordering of flue kits or accessories unused will not be refunded.
7.5 - Any incorrectly ordered thermostats or clocks will not be refunded due to the small nature of components fitted inside these units.

8. Damage and Claims etc
8.1 - The Delivered Goods shall be examined by you the Customer 'as soon as reasonably practical,' and no claim will be entertained unless notice is received by e-mail, fax or writing within seven days of delivery.
8.2 - We at Discount Central Heating accept no responsibility for damage or missing parts / wrong goods that are only noticed on the day of installation causing a delay in your installation time. Any damaged goods must be reported within 24 hours and must not be fitted. We also take no responsibility for Installers Fee's or any other Fee's that may arise from such circumstances.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Credit and Debit Card payments and in most circumstances you can also pay Credit / Debit Card on Delivery (Chip & Pin) or Cash on Delivery. Please note that for online or phone payments the Card that the goods have been paid with must be present at Delivery as PIN number will be verified (Chip and Pin). Goods must be delivered to registered card address unless paying on delivery.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Please see delivery information and delivery map to view our delivery areas

Zone A
Our standard delivery area and most goods* are delivered free of charge by our own network of delivery drivers in this area. Delivery day is arranged with yourself and an approximate time (2 hour window) can be given. Drivers can also call you when in the vicinity of your drop should you need to return to meet them.

Zone B
Our intermediate delivery area and most goods* are delivered free except where stipulated. Some items are not available for delivery to Zone B. Goods are given a day of delivery but a specified time is not possible.

Zone C
Sorry but we are unable to deliver to Zone C - majority of postcodes listed below
AB31 - 38, AB41 - 45, AB51 - 56, FK19 - 21, HS1 - 9, IV1 - 28, IV30 - 32, IV36, IV41 - 56, KW1 - 17, KA27 - 28, PA20 - 49, PA60 - 78, PH1, PH5 - 10, PH15 - 18, PH19 - 44, ZE 1 - 3

* Minimum Delivery order value £250.00 inc vat. Certain goods are not available to certain delivery areas. We will contact you to advise should anything not be available.
Delivery Schedule
Please do not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings as necessary.

We endeavour to arrange delivery of your order right away. We will contact you and normally send your order to you in 2-5 days business days.

There will be no loss or damage in transit as most of your goods are delivered by our own careful, reliable drivers. However, you must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Privacy Policy
Discount Central Heating Supplies Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 days for a full refund, including the cost of delivery. Notification of your intent to return the goods must be within 14 days of delivery by contacting us in writing by email and quoting the order number supplied to you.

You then have a maximum of 14 days to return the goods. Your refund will be paid within 14 days from when we receive the returned goods and we have checked the returned items. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Should you wish us to collect goods then a collection charge will be issued.

Any goods returned must be 'as new', in original undamaged packaging in complete resaleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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