2. Prices and Special Offers
2.1 Prices and Special Offers are subject to change without prior notice. Although price changes are inevitable, all our prices remain fixed once we accept your order.

3. Identification of Products and Parts
3.1 It is the duty of you the Customer to order the correct part or product and we emphasise that you choose your items correctly and carefully.. Discount Central Heating shall deliver the part, parts or products ordered and accepts no responsibility for inaccurate advice supplied by or to you by another party in the identification of the part or product required. Any wrong parts ordered may be returned under the Consumer Protection ( Distance Selling ) Regulations 2000. The cost of the return of the products may be passed on to you.
3.2 Photographic images on our website are solely for aesthetic purposes and should not be used in the identification of parts.

4. Website Accuracy
4.1 Our website design team work extremely hard to make sure our website is as accurate as possible and in order to achieve this our website is updated on most days. However we cannot guarantee the accuracy of information supplied, especially such things as Manufacturers specifications etc which may change without prior notice. We endeavour to check specifications and prices periodically to update our website accordingly.
4.2 Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.
4.3 In the unlikely event of there being a pricing error, we will not be bound to honour the mistaken price.

5. Collections and Deliveries
5.1 Any Collection or Delivery times quoted are estimated only and we can not be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems.
5.2 We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received your goods.
5.3 Any arrangements made for deliveries or collections by third party couriers are solely the responsiblity of the customer. Proof of despatch passes the responsibility to the customer.
5.4 We aim to deliver all orders within 2-7 days if the goods are in stock.  If the goods you order are Out of Stock we will contact you to inform you of a delivery date.
5.5 ALL goods must be checked for any OBVIOUS transport damage and reported to us by email or in writing within 24 hours. Any damages not reported within 24 hours CANNOT be claimed for.

6. Cancellation
6.1 Subject to receiving written notice by E-mail, Fax or Post, Customers have a 7 working day cancellation period commencing from the day after delivery of your Goods. All goods must be returned within 21 days of Delivery, undamaged, in original packaging and in a re-saleable condition. Should the Goods have to be collected by us at Discount Central Heating, we reserve the right to charge the cost of the collection.

7. Refunds and Returns Policy
7.1 Any refunds will only be authorised after the goods have been returned within the set period and all goods have been checked and are complete in a re-saleable condition. Your statutory rights are not affected.

8. Damage and Claims etc
8.1 The Delivered Goods shall be examined by you the Customer as soon as reasonably practical, and no claim will be entertained unless notice is received by e-mail, fax or writing within seven days of delivery.
8.2 We at Discount Central Heating accept no responsibility for damage or missing parts that are only noticed on the day of installation causing a delay in your installation time. We also take no responsibility for Installers Fee's or any other Fee's that may arise from such circumstances.