Please do not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts. This will enable you to resolve any technical questions or to order specific additional fittings as necessary.
This web site is owned and operated by Discount Central Heating Supplies Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
1. General Conditions
1.1 - These conditions shall come into force upon our acceptance of your order.
2. Prices and Special Offers
2.1 - Prices and Special Offers are subject to change without prior notice. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
3. Identification of Products and Parts
3.1 - It is the duty of you the Customer to order the correct part or product and we emphasise that you choose your items correctly and carefully. Discount Central Heating shall deliver the part, parts or products ordered and accepts no responsibility for inaccurate advice supplied by or to you by another party in the identification of the part or product required.
3.2 - Photographic images on our website are solely for aesthetic purposes and should not be used in the identification of products. Please do not order by picture alone.
3.3 - Please note we take no responsibility should the goods received differ from the photo image on our website as manufacturers change designs regularly. We will not be held responsible for any costs incurred re the product being different from the image.
4. Website Accuracy
4.1 - Our website design team work extremely hard to make sure our website is as accurate as possible and in order to achieve this our website is updated on most days. However we cannot guarantee the accuracy of information supplied, especially such things as Manufacturers specifications, dimensions etc which may change without prior notice. We endeavour to check specifications and prices periodically to update our website accordingly.
4.2 - Pictures of products are as a representation only and should be used only as a guide. Specifications / Dimensions and/or colours of products may change without prior notice. Photographic images on our website are solely for aesthetic purposes and should not be used in the identification of products. Please do not order by picture alone.
4.3 - In the unlikely event of there being a pricing error, we are sorry but we will not be bound to honour the mistaken price.
5. Collections and Deliveries
5.1 - Any Collection or Delivery times quoted are estimated only and we can not be held responsible for late deliveries or complete delivery failures due to circumstances out of our control. Such instances include deliveries by third party carriers or by transport problems and compensation is not claimable should this arise.
5.2 - We cannot be held responsible for late deliveries where you the customer have already started installation and might be awaiting our delivery. We strongly recommend that you do NOT commence installation until you have received and checked your goods.
5.3 - Any arrangements made for deliveries or collections by third party couriers are solely the responsiblity of the customer. Proof of despatch passes the responsibility to the customer.
5.4 - We aim to deliver all orders within the timescale stipulated if the goods are in stock. If the goods you order are Out of Stock we will contact you to inform you of a delivery date.
5.5 - ALL goods must be checked ASAP for any damage and reported to us by email or by submitting a form from our website within 24 hours. Any damages not reported within 24 hours CANNOT be claimed for.
5.6 - Deliveries to some locations can incur additional delivery charges depending on product ordered and delivery postcode ( example Scottish Highlands and Islands and offshore UK Islands )
5.6 - Any attempted deliveries that finally end up with the goods being returned for a refund where it has cost us delivery charges - we are sorry but you the customer will be required to pay these charges out of the refund due.
6.1 - Subject to receiving written notice by E-mail, Fax or Post, Customers have a 14 day 'cooling off' cancellation period commencing from the date of order. Due to the type of goods sold, delivered goods are non returnable and non refundable.
6.2 - Any orders classified as 'SPECIAL ORDERS' cannot be cancelled once ordered.
7. Refunds and Returns Policy
7.1 - Any refunds will only be authorised after the goods (except Boilers / Water Heaters and Cylinders) have been returned within the set period and all goods have been checked and are complete, totally unopened, and in a perfect re-saleable condition. Notification of intent to return goods must be received by email within 14 days of delivery. You then have another 14 days to return the goods. Should you wish us to collect the goods then a collection charge will be issued. Goods returned Unopened in fully resaleable condition will receive a full refund less any collection costs incurred.
7.2 - Due to the nature of the goods we sell, any goods opened cannot be refunded. Goods that have been written on, defaced, or with security seals open will be rejected by our returns department.
7.3 - Orders classed as 'SPECIAL ORDERS' ie they have to be ordered in or made for you will not be refunded as unfortunately we are not able to send them back to Manufacturer.
7.4 - Over ordering of flue kits or accessories unused will not be refunded.
7.5 - Any incorrectly ordered thermostats or clocks will not be refunded due to the small nature of components fitted inside these units.
7.6 - IMPORTANT CYLINDER NOTE - Cylinder orders are NOT RETURNABLE and NON REFUNDABLE once delivery has taken place. Please check all cylinder orders VERY carefully before ordering.
7.7 – Due to the complex delivery requirements of our products, delivery charges are non refundable.
7.8 – Business purchases are not covered by the above 'retail' T & C's. We are not obliged to accept returns for business 'trade' transactions. If we do accept a business purchase return, then restocking charges will apply, minimum 25%.
8. Damage and Claims etc
8.1 - The Delivered Goods shall be examined by you the Customer 'as soon as reasonably practical,' and no claim will be entertained unless notice is received by e-mail, fax or writing within seven days of delivery.
8.2 - We at Discount Central Heating accept no responsibility for damage or missing parts / wrong goods that are only noticed on the day of installation causing a delay in your installation time. Any damaged goods must be reported within 24 hours and must not be fitted. We also take no responsibility for Installers Fee's or any other Fee's that may arise from such circumstances.
8.3 - Should by any unfortunate circumstance the product received become faulty and cause any damage to person or property, we will not be liable for any claims arising due to this. ( This does not affect warranty )
9. Manufacturers Warranties etc
9.1 - All goods are warrantied according to manufacturers specifications and terms and conditions. ie Boilers / Water Heaters must be installed by a legally qualified installer as per building regulations and the law and serviced annually with each 12 month period. Other T & C's Apply. Radiators must be suitably maintained and water treated correctly to prevent scaling and leaks etc.
9.2 - All warranties are supplied by the manufacturers , and follow the manufacturers terms and conditions. We are not responsible for the servicing of any manufacturers warranties.
9.3 - Cylinders MUST be installed by a legally qualified installer as per building regulations and the law and any cylinder not installed by such person will void all warranty on goods.